Returns, Refunds & Replacements Policy
Last updated: 15/12/2025
At Decarboxylators, we want you to be completely satisfied with your purchase. This policy explains your rights and how returns, refunds, and replacements are handled.
1. Your right to cancel (change of mind)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise your right to cancel, you must notify us by email at:
within 14 days of delivery.
2. Returning an item
If you cancel your order:
Items must be unused
Items must be in their original packaging
Items must be returned within 14 days of notifying us
You are responsible for return postage costs, unless the item is faulty or incorrect
We recommend using a tracked service, as we cannot be responsible for items lost in transit.
3. Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved:
Refunds will be issued to the original payment method
Refunds will be processed within 14 days of receiving the returned item
Original delivery charges will be refunded where required by law.
4. Faulty, damaged, or incorrect items
If your item is:
faulty
damaged
or incorrect
please contact us as soon as possible at sales@decarboxylators.co.uk with:
your order number
a brief description of the issue
photos where applicable
In these cases, we will cover the cost of return postage and offer:
a replacement
a repair
or a full refund
in line with the Consumer Rights Act 2015.
5. Replacements
Where a replacement is agreed:
We will dispatch the replacement once the original item is received (unless otherwise agreed)
Replacement items are subject to stock availability
6. Items excluded from returns
Unless faulty, we cannot accept returns for:
items showing signs of use
items not returned in original condition
items damaged due to misuse or failure to follow instructions
This does not affect your statutory rights.
7. Refund processing times
Please note:
Banks and payment providers may take additional time to process refunds
We are not responsible for delays once the refund has been issued
8. Contact us
If you have any questions about returns, refunds, or replacements, please contact us at:
Email: sales@decarboxylators.co.uk
Website: https://decarboxylators.co.uk
